7 Reasons Why Customers Switched to Berxi

People change professional liability insurance companies for a number of reasons. Sometimes it’s because one plan has better offerings or a more affordable price. Sometimes it’s due to a colleague’s referral after having a fantastic experience. And when it comes to Berxi, often it’s the fact that we’re part of Berkshire Hathaway Specialty Insurance Company, which is rated A++ for financial strength.

Another reason we hear a lot? People switch because of Berxi’s knowledgeable product specialists who answer their questions, simplify the experience, and support them throughout the liability insurance buying process.

In this article, hear from 7 Berxi customers about why they switched from their previous insurance providers. We’ll also give you some helpful info about how to switch insurance providers, including what gets carried over, what you might be asked before you switch, and how to cancel your old policy.

Why People Switched to Berxi Professional Liability Insurance

There are a lot of reasons people make the jump to Berxi, but don’t take our word for it – here’s why 7 Berxi customers switched, in their own words.

1. Your coverage and rates are customized.

“I am switching my insurance from NSO to Berxi for a better premium rate, as NSO didn’t offer a discount for working part time.” — Tracy, Psychiatric Clinical Nurse Specialist

2. The customer service is top-notch.

“Due to the excellent service, I am switching coverage from another company and will now be a loyal Berxi customer. Wonderful! — David, Occupational Therapist

3. You can save money.

“Berxi staff made the transition from CM&F seamless. I couldn’t have asked for a better or smoother experience. Money was saved by changing providers. Thank you Berxi!” — Alyssa, Family Nurse Practitioner

4. The process is accessible and convenient.

“Berxi was considerably less expensive than my previous brick and mortar agent, much more accessible, and the automatic monthly draft made my life easier. I wish I would have made the switch earlier.” — Edward, Pedorthist

5. You get all the info you want.

“Kim was informative and very professional. I will be switching to Berxi based on my experience with Kim.” — Anonymous

6. It’s fast and easy.

“I received my quote back in minutes. It was exactly as I asked. As a result, after eight years, I switched from CNA to Berxi.” — Shannon, Family Nurse Practitioner

7. The buying experience is smooth and efficient.

“Vedad was friendly, quick and informative. He gave me all the information I needed and switched my policy over within minutes. Very efficient. Thank you!” — Anonymous

What to Know Before Switching Insurance Companies

Thinking about making the switch to a new professional liability insurance provider? Before you do, here are a few things to consider.

Financial strength rating

The financial strength rating of an insurance company is crucial when considering coverage. This rating is based on the likelihood that the company will have enough money to pay claims, especially during widespread events like natural disasters that can put financial pressure on a company to pay many claims at once.

Customer reviews

Insurance companies should be able to tell you their customer rating. Great customer support and claims service can make a huge difference. When you need help, you want to be able to reach a real person, not a robot. That’s why Berxi takes pride in our in-house team of customer support experts – and big reason why we’ve been rated 4.87 out of 5 stars by more than 13,000 customers.

Premium cost

Be sure to compare premium costs for different insurance providers and look at factors like deductibles and potential discounts. Berxi’s quick online quote process makes it easy to compare costs and see how much you could save. In fact, our customers save an average of 15% or more.

Your coverage needs

Everyone has unique risks, so it’s helpful to consider the type of protection that best fits your needs. For instance, if you work in a medical or dental field, you may want a policy that covers HIPAA violations, licensing board defense, or peer review. Berxi’s product specialists can send you a sample policy to compare with your current policy. That way, you can see exactly what the policies cover — and what they exclude. Our in-house experts can also answer any coverage questions you may have.

• Sample medical malpractice policy
• Sample dental malpractice policy
• Sample errors and omissions policy
• Sample general liability policy

Your current coverage

You should also figure out whether your current policy is a claims-made or occurrence-based policy. If it’s claims-made, you may need tail coverage or nose coverage to protect yourself during any gaps in coverage.

What Gets Carried Over When Switching Insurance Providers

If you have a claims-made policy, your retroactive date will carry over to your new policy. Your retroactive date is the date from which your coverage began. It defines how far back in time your policy covers you. By carrying over your retroactive date, we help ensure that you’re continuously protected.

In addition, your old provider will share your claims history with your new provider when you switch. This is to give the insurer a better picture of the risks you face and ensure that it’s providing you with the appropriate level of protection.

What You Might Be Asked Before You Switch

When you’re filling out a professional liability quote application or speaking with our product specialist team, you’ll be asked a few quick questions to get a better idea of your needs, including:

• Which state do you work in?
• What field do you work in, and what’s your profession or specialty?
• Are you buying coverage for yourself or for your company?
• Are you currently insured?
• Do you have prior claims?

In addition, if you’re applying for medical malpractice or dental malpractice insurance, you may be asked a few more questions, such as:

• How many hours do you work per week?
• Do you work in an emergency room?
• Did you graduate from school in the past five years, making you eligible for discounts?
• Do you perform certain procedures or treatments, or prescribe controlled medication?

In total, this process takes just a few minutes, and you can do it on our website with our quick and easy online quoting.

How to Cancel an Insurance Policy

Canceling your old insurance policy is easy. You just need to contact your existing insurance provider (if you’re not sure how, search for the name of your provider and “customer service”) and let them know that you’d like to cancel. But it helps to get the timing right so you don’t put yourself at risk. That means starting a new policy before you cancel your existing plan.

To locate and cancel your policy, your current insurer will likely need:

• Your name
• Your policy number
• A third piece of identifying information to make sure it’s you, such as your ZIP code, address, phone number, or the last four digits of the card you have on file.

According to Berxi’s in-house product specialists, the best time to cancel your policy is immediately after starting your new policy. This way, the last day of your old policy is the effective starting date of your new policy, ensuring that you have continuous protection without any gaps in coverage.

You should also be aware that, depending on the type of insurance you have, some insurers may charge you a fee to cancel your policy.

How Berxi Makes Life Easy for Customers

At Berxi, we’re committed to giving you a better insurance experience by offering affordable, comprehensive coverage and outstanding service. Here are a few things that set us apart.

We can save you 15% or more.

Berxi is a direct-to-customer insurer. This means we’re not just the people who sell you an insurance policy — we’re also the people who are responsible for handling your claim. Working directly with us eliminates many fees that are typical in insurance transactions, like broker fees and commissions. In fact, our customers save an average of 15%.

We’ll save you time.

Because Berxi is an all-digital platform, you can go on our website to get a quote in less than five minutes, buy a policy, and download your certificate of insurance — all in the same day. And if you ever need to file a claim, you can do that online too.

We’re part of Berkshire Hathaway Specialty Insurance Company.

Every Berxi policy is backed by Berkshire Hathaway Specialty Insurance Company, which has a financial strength rating of A++ from AM Best and AA+ from Standard & Poor’s. That means we have the financial stability to make sure you’re protected for the long term.

Our customer support is world-class.

If you purchase insurance from Berxi, you’ll get excellent customer support when you need it. When you call our support line, which is open from 8 am to 8 pm ET, five days a week, you won’t have to navigate through an endless phone tree or argue with a robot: you’ll reach a real-life human being who will work hard to answer all your questions. And if a claim is ever filed against you, our team will help you navigate the claims process, every step of the way.

Learn more and get a quote today.

 

Image courtesy of iStock.com/Courtney Hale

Image courtesy of iStock.com/RealPeopleGroup

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The views expressed in this article are those of the author and do not necessarily reflect those of Berxi™ or Berkshire Hathaway Specialty Insurance Company. This article (subject to change without notice) is for informational purposes only, and does not constitute professional advice. Click here to read our full disclaimer